Communicate with customers at the speed of automation

Automation doesn't have to be impersonal. With Zapier, you can easily connect your favorite tools to stay top-of-mind with customers, save time, and improve accuracy.

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Customer communication automation

Automation at your service

Connect apps

Zapier integrates with hundreds of communication apps, marketing automation platforms, and support tools.

Save time

Zapier users save an average of 10 hours per week—so you can use that time for more strategic work.

Increase accuracy

Automation reduces manual work and human errors, so you're always working with the right information.

Scale communication across your apps

Zapier supports more apps than any other automation platform, so you can streamline communication no matter what tools you use today—or tomorrow.

Explore all apps
communication apps

"Zapier has allowed us to maintain a robust customer profile that allows us to personalize customer communication, diagnose customer experience issues, and helps us share learnings across the company."

Corey Egan

Director of CRM at Orchard

How Orchard elevates customer experience with Zapier

Automation helped Orchard scale without sacrificing service. 

Find out how they automated processes to:

  • Cultivate leads
  • Target new customers
  • Streamline their lead funnel 
  • … and spend more time with customers
Orchard case study

Connect with customers in less time

  • Automate communication: Automatically send messages across all your channels so you can focus on more high-impact work. 
  • Multi-task with multi-step Zaps: Automate several actions at once, so you can spread your message far and wide. 
  • The right tool for the right message: From marketing platforms to live chat and more—automation helps tailor your messages fast.
automate communication

Meet customers at the right moment

  • Never miss an opportunity: Automate your outreach, from first contact through the entire customer journey.   
  • Choose your own path: With filters and paths, you make the communication rules. 
  • More happy customers: Zaps update in as little as 1 minute* so customers get transaction messages quickly.

*for users on Team and Company plans

sales automation

Say it right—with accurate information

  • Automate customer data entry: Minimize human errors from manual entry for peace of mind. 
  • Add a personalized touch: Tailor your communication with up-to-date customer details. 
  • Keep information clean: Search steps* check for existing data and prevents duplicates, so you don't have to.

*for apps that support Search steps

customized zaps

Zapier resources for customer communication

Automation that matches your communication style. Discover ways to accelerate your customer outreach to save time and focus on more impactful work.

Create customer feedback loops with automation

A plan to fit your needs (and budget)

Free forever

Just getting started? Explore basic Zapier features for free.


Ready to level up? Unlock powerful features with a Professional plan.

Teams & Companies

Want advanced security and collaboration features? Check out our enterprise plans.