- Customer stories
- Otter.ai
AUTO-RESOLVED SUPPORT TICKETS
1,000+
Repetitive tickets like “thank you” replies are now auto-closed, helping agents reclaim hours each week and stay focused on high-priority issues.
AI-PRIORITIZED TICKETS
10,000+
Zapier and ChatGPT tag and triage tickets based on urgency and sentiment, ensuring critical customer issues get resolved first.
CX TEAM EFFICIENCY DOUBLED
2x
Automation empowered the team to scale operations while keeping manual workload low, making CX growth sustainable.
Company Size
500–1,000
Industry
SaaS
About
Otter.ai is an AI-powered meeting assistant that helps teams record, transcribe, and collaborate more efficiently across conversations.
— Allen Lai, Head of Customer Experience at Otter.ai
