- Customer stories
- Okta
AUTOMATIC SUPPORT ESCALATIONS
13%+
Okta’s SupportOps team escalates cases in seconds with a Zapier-powered Slack bot—saving 5–10 minutes per ticket and powering 13% and growing of all escalations on Okta Workforce Identity.
REDUCTION IN TIME SPENT
75%
Okta cut credential rotations from a full day to just two hours with Zapier, streamlining security updates and freeing the SupportOps team to focus on other initiatives.
UPDATES MADE WITHIN
MINUTES
By centralizing automation in Zapier, Okta's support team has significantly improved efficiency without adding complexity. "Zapier lets us spin up and test automations in hours, not full engineering sprints."
Company Size
5,000+
Industry
SaaS
About
Okta is The World’s Identity Company. Freeing everyone to safely use any technology—anywhere, on any device or app.
— Korey Marciniak, Customer Support Strategy and Operations
By pairing 6,000+ integrations with our "By Zapier" apps, you can automate anything you need, exactly how you need it.
